Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, health and personal care items (i.e. bath bombs, nail polish, party hats, hair clips, straws + lip gloss), hazardous materials, or flammable liquids or gases. All seasonal items are final sale. This includes holiday drop items such as Valentine's Day, Easter, 4th of July, Halloween, Thanksgiving, Christmas, and New Years.

To complete your return, we require:

• A receipt or proof of purchase
• Emailed photographs of any damaged items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted including any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@robinandrose.com. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange a defective or damaged item for another item, send us an email at info@robinandrose.com. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Please email us the tracking number along with your Order# once your return parcel has shipped. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.